Privacy Policy

Effective Date: May 27, 2026

Website: myherocollects.shop

Owner: MyHero Collects (“we,” “our,” or “us”)

At MyHero Collects, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our personal shopping and sourcing services.

By using our website or submitting an order request, you agree to the practices described in this policy.

1. Information We Collect

Because we provide a personalized shopping and logistics service, we collect information necessary to fulfill your specific sourcing requests.

• Sourcing & Order Data: When you request a quote, you provide us with third-party marketplace links (such as Taobao, Shopee, or official retail sites), item specifications (size, color, variants), and communication details.

• Contact & Delivery Information: To fulfill and deliver your orders, we collect your name, email address, delivery address, phone number, and any messaging handles you use to communicate with us.

• Payment Information: We do not directly store your credit card or banking details on our servers. All payments are processed securely through authorized third-party payment methods or platforms.

• Device Information: Like most websites, when you browse our site, we automatically collect basic technical details through cookies and analytics tools. This includes your IP address, browser type, and how you interact with our pages.
  

2. How We Use Your Data

We use the information we collect strictly to operate our business and serve you. This includes:

• Processing your sourcing requests and calculating your custom quotes.

• Purchasing items on your behalf from third-party sellers.

• Organizing international transport, customs compliance, and final delivery/hand-carry logistics.

• Communicating with you directly regarding order updates, availability changes, or payment confirmations.

• Ensuring the security of our website and preventing fraudulent orders.

• Marketing Communications: With your explicit consent, sending you updates about our sourcing schedules, new retail drops, or promotional offers via email.
  

3. Email Marketing & Your Right to Opt-Out

If you opt-in to receive communications from us, we may use your email address to send you marketing or promotional materials.

• We will never buy email lists or share your email with third parties for their own marketing purposes.

• How to Unsubscribe: You can choose to stop receiving promotional emails from us at any time. Every marketing email we send will include an "Unsubscribe" link at the bottom. Alternatively, you can reply directly to any email or contact us at hello@myherocollects.shop with the subject "Unsubscribe," and we will promptly remove you from our marketing list.
  

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share data with essential service providers necessary to complete your order:

• Logistics & Carriers: Sharing your delivery address and phone number with shipping couriers or customs agents to ensure your package arrives safely.

• Legal Compliance: We will disclose information if required by law, such as complying with border control, customs declarations, or valid government requests.
  
  

5. Third-Party Links & Marketplaces

Our service relies heavily on third-party websites (including Taobao, Shopee, and local retail links you provide). Please be aware that once you leave our site or view items on these external platforms, their own privacy policies apply. We are not responsible for the privacy practices or content of third-party platforms.

6. Data Security & Retention

We employ reasonable technical and organizational safeguards to protect your personal data from unauthorized access or disclosure. We retain your order history and contact information only as long as necessary to fulfill our service agreements, manage business records, or comply with legal obligations.

7. Your Rights

Depending on where you are located, you have the right to access, update, correct, or request the deletion of the personal information we hold about you. If you would like to make changes to your order details or have your data removed from our active records, please contact us directly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at: 📧 Email: hello@myherocollects.shop