Privacy Policy

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at: 📧 Email: hello@myherocollects.shop
Effective Date: May 27, 2026

Website: myherocollects.shop

Owner: MyHero Collects (“we,” “our,” or “us”)

At MyHero Collects, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, join our community broadcast chats, or use our personal shopping and hand-carry sourcing services.

1. Information We Collect

Because we provide a highly personalized shopping and hand-carry logistics service, we collect information necessary to fulfill your specific sourcing requests.

• Sourcing & Order Data: When you request a quote or order from our catalogue, you provide us with product links, item specifications (size, color, variants), and communication details.

• Contact & Delivery Information: To fulfill and deliver your orders, we collect your name, email address, physical delivery address (for Indonesian or Taiwanese domestic delivery), phone number, and social messaging handles (such as WhatsApp or Instagram) used to track flight batches.

• Payment Information: We do not directly store your banking or credit card details on our servers. All payments are securely routed through authorized third-party billing methods or local banking transfers.

• Device Information: We automatically collect basic technical details through cookies and analytics tools when you browse our site, including your IP address, browser type, and how you interact with our pages.

2. How We Use Your Data

We use the information we collect strictly to operate our business and serve you. This includes:

• Processing your sourcing requests and calculating your custom quotes.

• Purchasing items on your behalf from official retail stores or third-party sellers.

• Organizing international hand-carry transit flights and executing final domestic delivery via local couriers.

• Communicating with you directly via email or messaging platforms regarding flight batch schedules, order updates, or payment confirmations.

• Ensuring the security of our website and preventing fraudulent transactions.

3. Community Channels and Marketing Communications

• Logistics & Schedule Updates: By utilizing our service, you acknowledge that our primary logistics, batch arrivals, and flight schedules are broadcasted through our public/semi-private community spaces (WhatsApp Group and Instagram).

• Email Marketing: With your explicit consent, we may send you updates about our sourcing schedules, new retail drops, or promotional offers via email. We will never sell or share your contact data with outside third parties for their own marketing purposes.

• How to Unsubscribe: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting us directly at hello@myherocollects.shop.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share essential details with third parties required to complete your delivery:

• Local Domestic Delivery: Sharing your delivery address, name, and phone number with local domestic courier networks (e.g., within Indonesia) to complete the final leg of doorstep delivery.

• Legal Compliance: We will disclose information if required by law, such as complying with aviation safety mandates, border inspections, or valid government requests.

5. Third-Party Links & Platforms

Part of our service relies on external retail websites (such as official brand stores, digital marketplaces, etc.). Once you leave our website via these external links, their own privacy policies apply. We are not responsible for the privacy practices or data handling of third-party platforms.

6. Data Security & Retention

We employ industry-standard technical and organizational safeguards to protect your personal data from unauthorized access or disclosure. We retain your order history and contact information only as long as necessary to fulfill our service agreements, manage corporate accounting records, or comply with legal business obligations.

7. Your Rights

Depending on your location, you have the right to access, update, correct, or request the deletion of the personal information we hold about you. If you would like to adjust your delivery information or request data removal from our active customer records, please contact us directly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:

📧 Email: hello@myherocollects.shop